We take care to prepare and ship every KXLE order safely. This page explains order processing, delivery estimates and what to do if a shipment is delayed or damaged.

Where We Ship

We currently ship to worldwide. Availability may vary by product, destination and local import requirements. If your country or region is not available at checkout, please contact us at [email protected] before placing an order.

Order Processing

Orders are normally processed within 1-3 days after payment has been confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

During major promotions, product launches or holiday periods, processing may take longer. If an item is temporarily unavailable, we will contact you using the email address supplied with your order.

Delivery Estimates

Estimated delivery is 5-8 days, depending on the destination and shipping method. Delivery dates are estimates rather than guarantees. Customs inspections, severe weather, carrier disruptions and other events outside our reasonable control may affect delivery.

Shipping Charges

Available shipping methods and charges are displayed at checkout before payment. Charges may be based on destination, package size, package weight and service level.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs clearance fees or brokerage charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the recipient’s responsibility and are not included in the product or shipping price.

Customers are responsible for checking whether a product can be lawfully imported and used in their destination. Refusal to pay import charges may result in the package being returned, with return costs deducted from any eligible refund.

Tracking Your Order

When tracking is available, we will send a shipping confirmation email containing the carrier and tracking number. Tracking information may take up to 48 hours to update after dispatch.

Address Changes

Please review the delivery address carefully before submitting your order. If you need to request a change, contact us immediately. We cannot guarantee an address can be changed after an order has entered fulfilment or been handed to the carrier.

Delayed, Lost or Damaged Shipments

If tracking has not updated for an unusual period, or the shipment is marked delivered but cannot be located, please first check with household members, neighbours and the carrier. Then contact us with your order number.

If a package arrives visibly damaged, photograph the outer packaging, shipping label, internal packaging and product before discarding anything. Notify us promptly so we can assess the shipment and, where appropriate, arrange a replacement, carrier claim or other resolution.

Delivery Inspection

After delivery, inspect the carton and product for dents, cracks, missing components or other visible damage. Keep the original packaging until you have confirmed that the product is complete and operating normally. Retaining the packaging also helps protect the product if an approved return is required.

Contact Us

For shipping assistance, email  [email protected] and include your order number, recipient name and a brief description of the issue.