Effective date: 2026

This Privacy Policy explains how HK Unovig Limited (CR No. 80023969) collects, uses, shares and protects personal information when you visit our website, purchase a product, request support or otherwise interact with us.

Information We Collect

Depending on how you interact with KXLE, we may collect:

• Identity and contact information: name, email address, telephone number, billing address and delivery address.
• Order information: products purchased, order number, delivery details, returns, warranty requests and customer-service communications.
• Payment information: payment status and limited transaction details. Full payment-card information is normally processed by our payment provider and is not stored by KXLE.
• Device and usage information: IP address, browser type, device type, pages viewed, referral source, approximate location and website interactions.
• Communications: messages, photographs, videos or other information you send when asking a question, requesting support or submitting a review.
• Marketing preferences: whether you wish to receive promotional communications.

Please avoid sending medical records or other sensitive health information unless we specifically request information necessary to address a product-safety or support matter.

How We Use Information

We may use personal information to:

• process payments, fulfil orders and provide delivery updates;
• respond to questions, returns, refunds, warranty and technical-support requests;
• maintain product safety, prevent fraud and protect our website and customers;
• operate, analyse and improve our website, products and services;
• send service notices and, where permitted, marketing communications;
• comply with legal, accounting, tax, customs and regulatory obligations; and
• establish, exercise or defend legal claims.

Legal Bases Where Applicable

Where laws such as the UK GDPR or EU GDPR apply, we process information as necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, protect vital interests or act with your consent. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

Cookies and Similar Technologies

Our website may use essential cookies required for security, shopping-cart and checkout functions. With consent where required, we may also use analytics, preference and advertising technologies to understand website use and improve communications.

You can manage cookies through the website’s consent controls and your browser settings. Blocking essential cookies may prevent parts of the site from working correctly.

How We Share Information

We may share information only as reasonably necessary with:

• payment processors, ecommerce and website-hosting providers;
• warehouses, delivery companies, customs agents and logistics partners;
• customer-support, analytics, security and marketing service providers;
• professional advisers, insurers, auditors and authorities where required;
• a buyer or successor in connection with a merger, financing or sale of business assets; and
• other parties when you direct us or provide consent.

We do not sell personal information for money. If applicable privacy law gives a broader meaning to “sell” or “share”, you may contact us to exercise the rights available in your jurisdiction.

International Transfers

KXLE and its service providers may operate in countries other than your own. Where required, we use appropriate safeguards for international transfers, such as contractual protections or transfers to jurisdictions recognised as providing adequate protection.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, warranty support, legal compliance, dispute resolution, fraud prevention and record keeping. Retention periods vary according to the type of information and applicable law.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, portability or objection to certain processing, and to withdraw consent. You may also have the right to complain to a local data-protection authority.

To make a request, email [email protected]. We may need to verify your identity before completing the request. Authorised agents may be required to provide proof of authority.

Marketing Communications

You may unsubscribe from promotional email by using the link in the message or contacting us. We may continue to send non-promotional communications concerning orders, safety, warranty or support.

Children’s Privacy

Our website and products are not directed to children, and we do not knowingly collect personal information from children below the minimum age established by applicable law. If you believe a child has provided information to us, please contact us.

Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and KXLE is not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes. The revised version will be posted on this page with a new effective date.

Contact Us

For privacy questions or requests, contact:

HK Unovig Limited
[email protected]